> ## Documentation Index
> Fetch the complete documentation index at: https://paytectechnologies.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Production promotion

> How integrations move from the sandbox to live production access.

Production access is granted after your integration is validated and ready to
operate. The sandbox is where you prove that; promotion is the step that turns
on live traffic.

## What promotion involves

At a high level, you are promoted after:

* **Validation**: your integration works end to end against the sandbox
  contract, including error and [webhook](/webhooks/overview) handling.
* **Approval**: Zeam reviews and approves the integration for production.
* **Operational readiness**: you can monitor, support, and operate the
  integration safely in production.

## What changes at go-live

* **Base URL** changes from the sandbox to production
  (`https://api.zeam.app/v1`).
* **Credentials** change: you use production application credentials, which are
  separate from sandbox credentials. See [API keys](/authentication/api-keys).

Your integration code should read the base URL and credentials from
configuration so that moving to production is a config change, not a code change.

<Warning>
  Do not point sandbox credentials at production or vice versa. They are not
  interchangeable.
</Warning>

## Before you request promotion

To start the process, contact Zeam through your usual channel or
[support](/resources/support).