> ## Documentation Index
> Fetch the complete documentation index at: https://paytectechnologies.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help, request access, and report issues.

## Get API access

Access starts with a registered application bound to your association. If you do
not yet have credentials, ask your association administrator to register an
application in the business portal, or contact Zeam to get started.

* **Request access:** [developers@zeam.app](mailto:developers@zeam.app)

## Get help

When you contact support, include the `requestId` from the response (it mirrors
the `X-Request-Id` header). It lets Zeam trace the exact request.

* **Email:** [developers@zeam.app](mailto:developers@zeam.app)
* **Status:** [status.zeam.app](https://status.zeam.app)

## Reporting an issue

Include, where possible:

* The endpoint and HTTP method.
* The `requestId` and the time of the request.
* The environment (sandbox or production).
* The status code and the `type` from the [problem response](/platform/errors).

<Warning>
  Never share secrets in a support request: no bearer tokens, client secrets, or
  `x-zeam-auth` values, even redacted.
</Warning>