Support

How to get help, request access, and report issues.

Get API access

Access starts with a registered application bound to your association. If you do not yet have credentials, ask your association administrator to register an application in the business portal, or contact Zeam to get started.

• Request access: [e-mail]

Get help

When you contact support, include the requestId from the response (it mirrors the X-Request-Id header). It lets Zeam trace the exact request.

• Email: [e-mail]
• Status: status.zeam.money

Reporting an issue

Include, where possible:

• The endpoint and HTTP method.
• The requestId and the time of the request.
• The environment (sandbox or production).
• The status code and the type from the problem response.

Never share secrets in a support request: no bearer tokens, client secrets, or x-zeam-auth values, even redacted.