Production access is granted after your integration is validated and ready to
operate. The sandbox is where you prove that; promotion is the step that turns
on live traffic.
At a high level, you are promoted after:
- Validation: your integration works end to end against the sandbox
contract, including error and webhook handling.
- Approval: Zeam reviews and approves the integration for production.
- Operational readiness: you can monitor, support, and operate the
integration safely in production.
What changes at go-live
- Base URL changes from the sandbox to production
(
https://api.zeam.app/v1).
- Credentials change: you use production application credentials, which are
separate from sandbox credentials. See API keys.
Your integration code should read the base URL and credentials from
configuration so that moving to production is a config change, not a code change.
Do not point sandbox credentials at production or vice versa. They are not
interchangeable.
